Archive | June, 2010

Architect of Trust Architecture, Robert Porter Lynch


Fear is a big saboteur of trust, one of many saboteurs.  I had the pleasure to spend the day with Robert Porter Lynch in a seminar, Trusted to Lead.  The time flew.

Dr. Lynch has studied trust in organizations so thoroughly he is writing two books on the architecture of what it takes to build trust, providing a breakthrough in generating successful relationships; one for academia, one for business leaders.

Specifically yesterday we were learning about the ladder of trust in organizations (as opposed to some quick and insufficient definition of trust) and how people climb up the ladder of trust (above the belt) or descend down the ladder of distrust (below the belt).  No platitudes or hollow concepts, this was a sturdy, application-driven workshop experience.  This video gives you a two minute moving snapshot (if you listen closely, because I was in the back of the room) of a highlight moment of the day.

One requirement essential to trust is to balance two interests; self interest (individual good) and mutual interest (greater good, noble cause).  Many folks would have their savings intact if the greedy few hadn’t tipped the scales to ignore mutual interest and gobble gobble gobble for themselves, never mind the impact on the rest of us.

Dr. Lynch’s research reveals that 80%-90% of people are capable of achieving that balance, and we all should look out for the dark side that is in the other 10-20% of the population.  Whether we like it or not, that element is indeed real in our society, and it can play a very strong hand in our experience of life.  If we don’t feel safe with one another, how can we trust?  If we don’t trust, we revert to fear.

I invite you, the reader, to be a champion for trust and to learn how to be that champion in your organizations.  At the creationship tip-top of the ladder of trust, fun and joy are present.  Are you having fun in your organization?  Are you being creatively collaborative?  You could be.  As Dr. Lynch says, “Fun is where Fear Disappears.”

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Leadership, Accountability, and the Age of Conversations

Fairmont Chateau Le Montebello, tucked between Ottawa and Montreal Canada, is a beautiful place to be, never mind the beautiful people who found their way there to be together for the last Vy Summit.  I was privileged to speak, as well as be an audience member.  Thank you to Tom, Mike and Mikka, for generating yourselves. Thank you to all of you who extended yourselves authentically to be an “adult,” (Fred Pryor), manage your thoughts — your ands, your buts, your I’s and you’s etcetera (Mary Lore), and and to be a stand, with me, for the highest good of all INCLUDING yourselves and your organizations.  And thank you Jim Joyce and Armando Galarraga for showing us the template of how to take the high ground, even when it’s hard.

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If I were hiring, I’d check the finish line of the Rock and Roll Marathon!

We live downtown on Market Street in the Marina District, where most runs pass below our patio and windows, but none as large or impressive as the Rock and Roll Marathon with 30,000 runners today. For those 30,000 runners it is a strenuous event, for us it is a parade.

If I were hiring, I would be at the finish line of the Rock and Roll Marathon.  I would interview those who came in early to learn about their motivation and where else are they motivated to excel like they just have.  I would interview the middle of the pack runners to see where they got their staying power for 26 miles.  Not the premier athletes that the first group are, what drives them?  For what cause or reason would they subject their bodies to 26 miles of hard labor?

I would look at their costumes — did they go all out to present themselves in keeping with the rock and roll theme, as some did?  You would not BELIEVE some of the tu tu’s I saw running by me.  One woman had stretch-on fabric tattoo arms that she could conveniently remove after the race but in the moment she was WITH it!

And I would interview the laggards.  It was clear, at some point there were fewer young, virile runners and more gray hairs and paunches.  This clip is taken of a laggard group.  Look at them!  They have spirit, they have determination, they are going to go as long as they can go, regardless of the rubber tires around the middle, the scrawny arms or legs, the leg in a cast.  They are going to be part of the party for as long as they are, and they are not to be discounted!

Consider, for a moment what it would take to don a Superman outfit and strike out afoot for 26 miles with 29,999 of your favorite strangers. Superman, wherever you are, I salute you.

The lessons of the human spirit abound in this event.  If I were hiring I would definitely ask if someone has ever run a marathon or taken on a marathon kind of event, and how they viewed the experience.  Myself, although I prefer to avoid physical risk — my risks are in other areas of life — I have traversed a number of treacherous rivers, once with an older friend who had Multiple Sclerosis.  Without his medicine he would have been in a wheelchair.  I doubt, if the river guides had had a clue, they would have allowed him onto the raft.  At one point we capsized and he was thrown over.  Getting his stiff, aging body back onto the boat was not easy, and he did it without complaint.  It took sheer grit, a character quality that I knew about him before we started this journey.

I knew about him, from this experience, that he had grist for the mill.  How about the folks you hire?  Do they have character?  I don’t mean ARE they a character, I mean do they HAVE character — that abiding quality that gets one through difficulties in life that seem to come ready or not, at work or in life.

It is character that has us exhibit the discernment skills that make us good collaborators and team players.  Character eschews gossip, pettiness and being small in the face of the challenges that come with being human.

I was proud of the 30,000 starters of today’s Rock and Roll Marathon.  Regardless of how far their bodies got them, they put themselves in the race, and that is what makes life rich and full.  Way to go!  From watching you at mile six, I would have appreciated any one of you on a team with me.

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