Archive | Trust RSS feed for this section

Executive Excellence: Leaders Leading Leaders are Visible

By on February 3, 2012 in Business, Employee Engagement, Executive Excellence, Leadership, Perspectives, Trust, Values

Do you remember when you first accepted a senior executive role? Or if you’re looking into your crystal ball and see senior executive leadership in your future, are you ready for the visibility and the responsibility of it?

I have a dream that leadership opportunities come only to those who demonstrate that their decisions are informed by deeply held core values. Lee Thayer, author of Leadership: Thinking, Being, Doing and I are on the same page about that.

Lee says, “The right values and beliefs are the “right stuff.” If you don’t have “the right stuff,” then you are not going to accomplish anything extraordinary, either individually or as a leader of others. And if those key others are not right-minded, right-hearted, and right-spirited (if they don’t have “the right stuff”), then your mission will likely fail. The right values and beliefs are critical because values and beliefs do not take us where we want to go. They take us in the direction they go. Their direction and their ends are inherent in them. They are blind to everything but their own ends. Get them right, and they will carry you along to where you want to go. Get them wrong, and they will carry you along to wherever they are headed.”

In your organization haven’t you observed someone with a title who has position power, but someone else has credibility and whose decisions people would choose to follow? I certainly have. If hiring choices have been good optimally the person with position power also is someone people would choose to follow. That scenario is least stressful on all systems and the people in them. It is also the path to extraordinary success.

Yet when was the last time you had a conversation with someone in leadership about their character as evidenced by the values that underlie their decisions?

Maybe it’s time to bring that background issue to the foreground at an executive session. Your employees know who you are, really.

I invite your comments, questions, and thoughts.

Comments { 0 }

Transparency takes Courage. Build your Muscle.

By on January 27, 2012 in Business, Executive Excellence, Perspectives, Trust, Values

I have read and re-read the bible on Transparency.  On page 42 of Transparency, authors Warren Bennis, Daniel Goleman and James O’Toole state, “Transparency is one evidence of an organization’s moral health.”  Are these familiar names?  If you lead an organization, they should be.

So what is transparency?  Transparency is a choice, a value in an organization that optimizes candor (telling the truth regardless of the impact of that truth, fast and forward).  These authors assert that candor maximizes the probability of success.

Transparency has to be lived as a value from the top of the organization down through its toes, where it does the walking.  And it either walks its talk or it doesn’t.  Like pregnancy, there is no such thing as being partly transparent.  What would that be?  We’ll tell you the truth part of the time but not all of the time?  It’s up to you to guess which part is true, though.

Like humanity, this is a complex subject in application.  We have seen the absence of transparency in highly visible cases where leaders did not intend to dupe their stakeholders, reality just got away from them at Enron, British Petroleum (BP) and most of the global organizational financial failures that created our drop in economic safety in the world.   Reality was known in these cases, it was not transparent to those who could make a difference before the crisis.

Does transparency occur differently inside an organization with the lightening speed of the digital era, where things said cannot be retracted?  The magnitude of emails and sometimes-careless comments and thought, can complicate discerning transparency for actionable matters.

These authors assert that transparency begins at home, in your own organization, where you will build a muscle around being transparent so that when called for in the world at large, you won’t be left without capacity for it like BP’s ex-CEO Tony Hayward, who eventually got around to admitting BP was not prepared for a category disaster he called “low probability, high risk.”    They also call for leaders to empower transparency in both directions — enabling others to “speak truth to power.”

You do know what I mean.  And if you have built a muscle around screwing your courage to the sticking point to look into the mirror, and if you enable your people to show you a mirror, good for you!  If you have not, there is no time like the present.

Tell me your stories, your questions, your thoughts.

Comments { 0 }

Executive Excellence: Are you Attached or Committed?

By on January 19, 2012 in Business, Employee Engagement, Executive Excellence, Trust, Values

I am committed to conversations for accountability paying off in increased results.  For example, I believe that companies that care about the triple bottom line — profits, people, and the planet — are accountable and add vitality to the world.

But I am not attached to what that looks like.  In other words your version of the triple bottom line is up to you.

That I am committed to accountability paying off and increasing vitality gives me freedom to listen carefully for what is important to you.  It is the access to something.  It feeds my interest in you.  I don’t have to be right about how you get to the triple bottom line.  My ego is not in the conversation.

So what is attachment? Being attached may lead to doing things YOUR way, which might not be the most effective way, or the way with the highest ROI, or the way that works for the most number of people. Donald Trump’s leadership’s style is a good example of attachment.  You will do it MY way or hit the highway.   Emotions usually ride high with attachment .  Ego is very present.

Being committed or being attached are places you come from when moving a project forward or moving toward a goal.  Profit is a goal.  People and the planet are not goals, they are stakeholders in how you reach that goal. As a leader, one of the most difficult dynamics to manage are people’s unmet expectations about how other people should behave on the way to a common goal.

If you have been leading organizations for a while you are probably smiling that little recognition smile.   This means you have to bring people together sometimes to remind them of the value of civility, because each is attached to his or her own opinion of how something should be done.

When attachment is present, listening stops.  Progress is impeded when this happens.  What there is to do is take the conversation back to the commitment that is shared, and see what opens up.

Where are you attached?  Where are you committed?  Can you feel the difference?  I would enjoy hearing your stories.

Comments { 0 }